Terms & Conditions

 

General

When we use the following terms "we", “us” or “our” we refer to Home Image Direct Ltd, and when we use “you”, “your” or “person” we refer to the person buying products from this website.

These terms & conditions will apply to any contract for the sale of products from us to you. Please read these terms & conditions carefully before ordering products from our website.

This website www.homeimagedirect.com is owned and operated by Home Image Direct Ltd Company No.11668345. Registered office 299-303 Coventry Road, Small Heath, Birmingham, B10 0RA, England.

We reserve the right to change these terms & conditions. All changes are effective as and when they are published on our site. We advise that you read these terms & conditions before shopping with us.

All trademarks, logos, images and content remain the property of Home Image Direct and/or its affiliates, licensors or suppliers. You are not authorised to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Home Image Direct Ltd.

All content displayed on this website is provided in good faith and without warranty, although every effort has been made to ensure product prices, descriptions and details are correct, they are for guidance only and not binding. Every effort is made to ensure that the colour and design of the product appears as accurately as possible, however the actual colour you will see can vary depending on your computer/mobile device. We highly recommend that you purchase a sample prior to placing an order.

Home Image Direct Ltd shall not be liable to any person for loss or damage (viruses, bugs etc...) caused from the use of this website or any linked sites.

 

Orders

You must be over 18 years of age, possess a valid Credit or Debit card acceptable by us and be legally capable of entering into a binding contract with us.

Before placing an order please ensure to either consult your decorator as to the number of wallpaper rolls required or purchase sufficient number of wallpaper rolls to complete your job as we cannot guarantee the same batch and/or future stocks available. The wallpaper guide is only an estimate to calculate the number of wallpaper rolls required and in no way guarantees the exact number of rolls required to complete your job.

When placing an order, you will receive an order confirmation via email, this is an order acknowledgement and does not indicate that a contract between us exists. A contract will be formed and effective when your order has been shipped to you. Full payment is required before an order can be placed and the contract is formed. Home Image Direct Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies.

All stocks are subject to availability If a product you have ordered is temporarily unavailable or discontinued by the manufacturer, we will contact you to seek further instruction. Please note that any delivery dates given are an estimate only and do not constitute a contractual obligation by Home Image Direct Ltd to supply goods by a certain date. We advise that you book a decorator only once you receive the goods.

 

Returns

Returns of unopened and resalable items are accepted within 30 days from the date of purchase. Items must be undamaged and in their original packaging. Please note that the buyer is responsible for the postage costs incurred for any items being returned. The goods will be deemed returned when received by Home Image Direct Ltd, returns for any other reason (e.g. products are defective) will require us to examine the products prior to agreeing to refund any monies. This will be done within a reasonable period of time (usually 30 days) and we will inform you of our decision. If the product is faulty or defective, a full replacement will be made at no charge or a full refund will be issued.

It is important that you keep all product labels and we advise that all rolls are to be inspected for faults before hanging as a refund/replacement cannot be issued once the product has been hung. Home Image Direct Ltd shall not be liable for any decorators’ costs. In the unlikely event of a fault please contact us immediately. We may ask you to send back the product outlining the fault along with all necessary product labels. We again emphasise that you check all wallpaper products for faults before hanging and keep all product labels until you finish decorating.

If you would like to return any products to us, then please print and complete our Returns Form. Here’s the return address:

 

Home Image Direct,

Customer Returns,

299-303 Coventry Road,

Small Heath,

Birmingham,

B10 0RA